Return and Refund Policy (TAPV, Inc.)
1. Introduction
TAPV, Inc. (“Company,” “we,” “us,” or “our”) is committed to providing high-quality products and services. This Return and Refund Policy outlines the terms and conditions for the return, exchange, and refund of products purchased from our website. Please review this policy carefully before making a purchase.
2. General Return Policy
2.1. Eligibility for Returns
Products purchased from TAPV, Inc. are eligible for return or exchange under the following conditions:
• The product is returned within 30 days of the delivery date.
• The product is in its original condition, unused, and with all original tags and packaging intact.
• The product is not a personalized or custom-made item.
2.2. Non-Returnable Items
Certain products are not eligible for return or exchange, including items that have been customized, altered, or made to order based on customer specifications. These items are final sale unless they are defective or damaged upon receipt.
2.3. Defective or Damaged Products
If a product arrives defective or damaged, the customer must notify TAPV, Inc. within 7 days of delivery. The customer may be required to provide photographic evidence of the defect or damage. Upon verification, TAPV, Inc. will offer a replacement, exchange, or refund for the defective or damaged item at no additional cost to the customer.
3. Return Process
3.1. Return Authorization
To initiate a return, customers must first complete a Return Request Form available on our website. Upon submission of the form, a Return Authorization (RA) number will be provided via email. Returns without an RA number will not be accepted.
3.2. Return Shipping Costs
The customer is responsible for all shipping costs associated with returning an item. TAPV, Inc. does not provide prepaid return labels, and shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive the returned item.
3.3. Condition of Returned Items
Returned items must be in their original condition, unused, unwashed, and with all original tags and packaging intact. Items that are returned in a condition that indicates use, wear, alteration, or washing will not be accepted, and no refund or exchange will be issued.
3.4. Packaging Requirements
Customers are responsible for ensuring that returned items are properly packaged to prevent damage during transit. TAPV, Inc. is not responsible for any damage that occurs to returned items due to improper packaging, and such items may not be eligible for a refund or exchange.
3.5. Inspection and Approval
Once the returned item is received and inspected by TAPV, Inc., we will notify the customer of the approval or rejection of the return. If approved, a refund will be processed, and a credit will be applied to the original payment method within a reasonable period.
4. Refund Policy
4.1. Refund Eligibility
Refunds will only be issued for items that meet the return eligibility criteria outlined above. Customized or final sale items are not eligible for refunds unless they are defective or damaged.
4.2. Processing Fees
For all approved refunds, TAPV, Inc. will retain a processing fee of $2.00 per transaction, where permissible by law, to cover bank and payment processing fees. The remaining amount will be refunded to the original payment method.
4.3. Refund Timeline
Refunds will be processed within 10 business days of receiving and inspecting the returned item. The time it takes for the refund to reflect in the customer’s account may vary depending on the payment provider.
4.4. Refund Method
Refunds will be issued to the original payment method used at the time of purchase. If the original payment method is no longer available, TAPV, Inc. may issue the refund via an alternative method, at its discretion.
5. Exchange Policy
5.1. Eligibility for Exchanges
Exchanges are allowed under the same conditions as returns, as outlined in Section 2. Customized or final sale items are not eligible for exchange unless they are defective or damaged.
5.2. Exchange Process
To request an exchange, the customer must complete the Return Request Form and obtain a Return Authorization (RA) number. The customer is responsible for shipping costs associated with returning the original item and receiving the replacement item.
5.3. Availability of Replacement Items
Exchanges are subject to the availability of the desired replacement item. If the requested item is not available, TAPV, Inc. may offer a refund or allow the customer to select an alternative item of equal or lesser value.
6. Additional Provisions
6.1. Sale Items
Items purchased on sale or at a discount are final sale and are not eligible for return, exchange, or refund unless they are defective or damaged.
6.2. Bulk Orders
Orders of multiple quantities of the same item (e.g., bulk orders) may be subject to additional return and exchange restrictions. Customers should contact TAPV, Inc. prior to returning any bulk orders to confirm eligibility.
6.3. Gift Returns
If a product was purchased as a gift and shipped directly to the recipient, the recipient may return the item under the same conditions as the original purchaser. Refunds for gift returns will be issued as store credit or to the original purchaser’s payment method.
7. Contact Information
For any questions or concerns regarding this Return and Refund Policy, or to initiate a return or exchange, please use the contact form available on our website. If further assistance is required, you may contact us via email at management@13-21.com.
For any questions or concerns regarding this Return and Refund Policy, or to initiate a return or exchange, please use the contact form available on our website. If further assistance is required, you may contact us via email at management@13-21.com.